Shipping & Returns
Shipping Policy
At Luméia, we are committed to ensuring your order arrives safely and on time.
Processing Time: Orders are usually processed within 1–3 business days.
Shipping Time: Delivery times may vary depending on your location and shipping method selected at checkout.
Tracking: Once your order has been shipped, you will receive a tracking number by email so you can follow your package.
Delays: Delivery times may occasionally be affected by customs, weather, holidays, or other circumstances beyond our control.
If you have any questions about your order, please contact our Customer Support team.
Returns & Exchanges Policy
At Luméia, your satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return or exchange.
Return Period: Items can be returned within 30 days of delivery.
Condition: Products must be unused, unopened, and in their original packaging.
Exchanges: We accept exchanges for eligible items if the product arrives damaged or defective.
Refunds: Once your return is received and inspected, we will process your refund to the original payment method.
To request a return or exchange, please contact our Customer Support team with your order number and reason for the request.